Frequently Asked Questions
Where are you located?
Ame & Lulu is based in Boston, MA. Our products are available online
and in various boutiques, tennis shops and country clubs. See where can I purchase
Ame & Lulu products for more information.
How can I order product samples?
Unfortunately, samples are available to members of the press only.
Email Us to request
samples or more information.
Where can I purchase Ame & Lulu products?
Ame & Lulu can be purchased online through our website. Our products
are also available in various retail stores throughout the country. To find
the store nearest you, Email
Us with your zip code.
Where else can I see Ame & Lulu products?
Ame & Lulu products are featured at various trade shows and expos.
We would be glad to see you at any of our trade shows. Please Email
Us for a full list of show locations and dates.
Where are the products and fabrics designed and manufactured?
Ame & Lulu products are made in the USA. All design work is created
in our offices in Boston, Mass. We are excited to introduce our original line
of fabrics in the Ame & Lulu line.
Do you offer monogramming?
Ame & Lulu offers monogramming on all products with the exception
of the Three Ball Holder, Key Chain, Card Holder and Coin Purse. Monogramming
for belts is limited to block font and fancy script only. Monogrammed items
are not returnable.
How do I care for my Ame & Lulu products?
To uphold the integrity of your Ame & Lulu product, items are spot-clean
or dry clean only. Since our bags are lined with a unique combination of many
different fabrics, we do not recommend water-based cleaning. Please do not attempt
to wash or submerge the entire bag in water.
How long does it take to ship my order?
Orders normally take between 7 to 10 business days to ship. For monogrammed
items please allow 10 to 14 days for purchases to arrive. If you would like
tracking information please Email
Can I expedite my order?
In most situations orders can be expedited at an extra fee. Please
call Ame & Lulu at 617-916-1755 for more information.
Do you offer international shipping?
We are glad to ship orders internationally. For orders shipped to
Canada a $10 fee will be added to normal shipping costs. For all other countries
a $30 shipping fee will be added. Please allow approximately 3 weeks for shipping.
For questions or concerns about international shipping Email
How long are colors/patterns available before they
Colors and patterns are changed/updated on a yearly basis. If you
are seeking an old pattern, please Email
Us with your zip code and we will try to find a retailer that might have
the pattern that you are looking for.
What is your exchange policy?
Our return policy can be found on our returns
page. If you have specific questions regarding your purchase please Email
Can I purchase an Ame & Lulu Gift Certificate?
Yes, please Email
Us to obtain more information.
I have suggestions for new Ame & Lulu products. Where
should I send them for consideration?
We love to hear suggestions and feedback from our customers! You
may Email your suggestions.
Contact Ame & Lulu
How can I obtain an Ame & Lulu catalog?
Us to obtain a PDF version and promotion opportunities. To request a physical
copy or for wholesale inquiries, please Contact
How can I be added or removed from the mailing list?
To join or be removed from our mailing list, please enter
your email into the mailing list form. Also, you can become a fan of Ame
& Lulu on Facebook.
Become a wholesaler/buy for an event
How can I become an authorized Ame & Lulu retailer?
Us to obtain wholesale information. Please submit the following to be considered:
Name, address, phone, website, and email of business
Buyers name and contact information
Whether you are a brick and mortar store or online site
Tax ID number
Outside photograph of storefront and inside pictures of store
3 other brands that are carried in your store that would compliment the Ame
& Lulu brand
I am organizing an event for my country club and would
like to use Ame & Lulu products for the gifting. How do I go about this?
Please contact the country club prior to purchasing to avoid conflicts
with the clubs buyer. If you cannot contact the buyer, or there is no buyer
available, then you can Email
Us for gifting options. Please include the club name where the event will
What career opportunities are available at Ame
We are not currently hiring, however, you are welcome to submit
resumes to place your resume on file. If the right opportunity arises, we
will contact you with our interest.
Do you have internships available?
We do have unpaid internships that are offered quarterly. They are
offered in any of the following areas: general business, marketing, finance,
IT, operations, and graphic design. Please submit
resumes if you are interested.
How can I request company information?
Us with your inquiry.
Who should I contact about investing in Ame & Lulu?
Us with your inquiry.
Where can I find more information about press Ame and
Lulu has received?
Visit our Press
Where can I find more information about customizable
gifting for my company?
Ame & Lulu provides custom designs and monogramming for corporate
orders. Please Email Us
for more information. Please send all company logos in a .dst format in order
to get a quote or sample. Visit our corporate
page for ideas and previous corporate orders.
Ame & Lulu
71A Chapel Street
Newton, MA 02458