Shipping


Orders normally take between 7 to 10 business days to ship. For monogrammed items please allow 10 to 14 days for purchases to arrive. If you would like tracking information please contact us.

In most situations orders can be expedited at an extra fee. Please call Ame & Lulu at 617-916-1755 for more information.

We are glad to ship orders internationally. For orders shipped to Canada a $10 fee will be added to normal shipping costs. For all other countries a $30 shipping fee will be added. Please allow approximately 3 weeks for shipping. For questions or concerns about international shipping please contact us.

Returns

If you purchase an item that for any reason does not meet your complete satisfaction, you may return it for an exchange or full refund within 30 days of receipt, as long as the merchandise is unused and returned in saleable condition.

Please please contact us.to obtain a return/exchange form.

Refunds for items returned will be credited in the same form as the original payment type.

Note: There will be a 10% restocking fee for all returns (not for exchanges)

Shipping will not be reimbursed for returned items. Upon an exchange, additional shipping charges will be issued to your credit card to ship the new item. We will make you aware of the additional charges before charging your card.

Please note that refunds may take up to two weeks after we receive your return to be processed.

All Sale, Custom and Monogrammed items are FINAL.

Please send all returns to:

Ame and Lulu Returns Dept.
71A Chapel Street
Newton, MA 02458