Return Policy

Returns

If you purchase an item that for any reason does not meet your complete satisfaction, you may return it for an exchange or full refund within 30 days of receipt, as long as the merchandise is unused and returned in saleable condition.

Please click here to obtain a return/exchange form.

Refunds for items returned will be credited in the same form as the original payment type.

Note: There will be a 10% restocking fee for all returns (not for exchanges)

Shipping will not be reimbursed for returned items. Upon an exchange, additional shipping charges will be issued to your credit card to ship the new item. We will make you aware of the additional charges before charging your card.

Please note that refunds may take up to two weeks after we receive your return to be processed.

All Custom and Monogrammed items are FINAL.

Please send all returns to:

Ame & Lulu Returns Dept.
71A Chapel Street
Newton, MA 02458